We fix your computer issues
• Software / Application installation
• Software updates and maintenance
• Microsoft Office support, including Word,
Excel, PowerPoint, Outlook, SharePoint,
OneDrive, OneNote and Team
• Provide Security: Anti-Malware and Anti-Virus
• Monitor Your Error and Alert Logs
• Provide System Backups and Recovery
• Your Virtual IT Resource: IT Advice,
IT Recommendations, Consulting and 3rd Party
Provider Triage Service
Categories of technical support provided
• Issue Resolution – Break and Fix
• Incident – Awareness, Resolution and Mitigation
• Request – Moves, Adds, Changes or Fulfillments
• Project – Scope, Plan, Build and Execute
• Inquiry - Response
• Maintenance – Updates, Patches, Prevention
Proactive and Prevention
• We monitor device resources such as memory, CPU and disk space
• We monitor alerts, error logs
• We monitor backups and updates
• We provide software updates, patches and hot fixes
• We run performance optimization
• We run audits and security scans
Monthly Reviews
• We schedule optional monthly reviews with our
management and technical teams to review
performance, and user feedback from surveys
• We address any pending or outstanding tasks
• We plan or discuss future needs or requirements
• We provide recommendations based on our assessments
• We set corrective or actions plans as needed
